At Tommy Enterprises, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy to understand your options.
1. Returns
We accept returns under the following conditions:
- Eligibility: Items must be returned within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Non-Returnable Items: Certain products are exempt from being returned, including gift cards, clearance items, and any product that has been used or damaged after purchase.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Late or Missing Refunds: If you haven’t received your refund after the stated processing time, please first check with your bank or credit card company as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us for further assistance.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us with your order number and details of the defect or damage. We will provide further instructions on how to proceed with the exchange.
4. Shipping Costs
- Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable.
- Shipping Time: Depending on your location, the time it may take for your exchanged product to reach you may vary.
5. Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled, and you will need to follow the return process to receive a refund.
6. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us on our contact page. We are here to help and ensure your shopping experience with Tommy Enterprises is smooth and satisfactory.
Terms and Conditions
Welcome to Tommy Enterprises. By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using our services.
1. General Terms
Acceptance of Terms: By using our website, you agree to these Terms and Conditions. If you do not agree, please do not use our website.
Eligibility: You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you meet this age requirement.
Changes to Terms: We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated “Last Updated” date. Your continued use of our website after any changes indicates your acceptance of the new terms.
2. Product Information
Product Descriptions: We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by Tommy Enterprises is not as described, your sole remedy is to return it in unused condition.
Pricing: All prices are listed in Canadian dollars (CAD). We reserve the right to change prices at any time without notice. The price you pay is the price displayed at the time you place your order, plus any applicable shipping charges and taxes.
3. Orders and Payment
Order Acceptance: After placing an order, you will receive an email confirmation. This email does not constitute acceptance of your order; it is only an acknowledgment that we have received it. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, errors in pricing or product information, or issues identified by our fraud detection system.
Payment: We accept various payment methods, as listed on our website. Payment must be made in full before we process and ship your order.
Order Cancellations: We reserve the right to cancel any order at our discretion. If your order is canceled, we will notify you and provide a refund for any payment made.
4. Shipping and Delivery
Shipping Policy: We ship products within Canada. Shipping costs and delivery times will vary depending on your location and the shipping method selected at checkout. Any estimated delivery times are provided as guidelines and are not guaranteed.
Risk of Loss: All items purchased from Tommy Enterprises are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
5. Returns and Refunds
Please refer to our Refund and Returns Policy for detailed information on returns, refunds, and exchanges.
6. Limitation of Liability
Disclaimer of Warranties: Our products and services are provided “as is” and “as available,” without any warranties, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: Tommy Enterprises will not be liable for any damages of any kind arising from the use of our website or products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
7. Governing Law
These Terms and Conditions and any disputes arising out of or related to the use of our website or products will be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.
8. Indemnification
You agree to indemnify, defend, and hold harmless Tommy Enterprises, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses arising out of or in any way connected with your access to or use of our website or products.
9. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
10. Termination
We reserve the right to terminate or suspend your access to our website and services, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users or our business interests.